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Rotas, pay and safety for hotels, venues and events

From country house hotels and spa resorts to city hotels, holiday parks and wedding venues, hospitality is where many of our customers work. RotaOne handles split shifts, seasonal demand and weekly payroll, and Musterd accounts for your team when you need to clear the building.

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A hotel with rooms lit and a staffed reception
Split shifts
days, nights and events
Weekly
payroll, ready on time
Roll call
staff accounted for, any hour
Why Thinking Software

Hotels, resorts and venues we work with

Our case studies include Malmaison & Hotel du Vin, Holiday Inn, The Kronen Collection of boutique hotels and Skene House HotelSuites in Aberdeen. Customers range from Rockliffe Hall and Carden Park to Haulfryn Group’s holiday parks, the Brighton Centre and wedding venues such as Warbrook House and Pendley Manor.

  • Short-notice changes, split shifts and a variety of roles
  • Daily and seasonal swings, weekly payroll and high staff turnover
  • Hotels with sleeping guests, and events with crowds for a few hours

Trusted in this sector by organisations including

  • Barton Manor Hotel
  • Belmont Hotel
  • Best Western White House
  • Biggin Hall Country House Hotel
  • Blunsdon House Hotel
  • Borrowdale Gates Hotel
  • Bournemouth West Cliff Hotel
  • Brighton Centre
See all our customers
The challenges

Why hospitality is hard to staff and keep safe

Hospitality trades on people, and its busiest moments are evenings, weekends and summer. Demand shifts with bookings and the weather, teams turn over quickly, and every guest relies on staff who know what to do in an emergency.

  1. 01

    Rotas that follow bookings

    Occupancy, covers and functions change week to week, so rotas change late and split shifts are common. Late changes will cost more once the Employment Rights Act 2025 brings in reasonable notice of shifts and pay for short-notice cancellations, expected in 2027.

  2. 02

    High turnover and hard-to-fill roles

    UKHospitality has repeatedly warned about vacancies and recruitment pressure, especially ahead of the summer season. Constant hiring means new starters, casual and agency staff on every rota, each needing the right training.

  3. 03

    Split shifts and working time

    Split shifts and late finishes test the Working Time Regulations 1998: 11 hours’ rest between working days and a 20 minute break on shifts over six hours. Holiday for irregular-hours workers can accrue at 12.07% of hours worked, so hours records must be right.

  4. 04

    Sleeping guests and crowded venues

    Guests are often asleep and unfamiliar with the building, so fire safety guidance treats sleeping accommodation as higher risk at night, when a small team is on duty. Larger hotels and venues can also fall under Martyn’s Law.

RotaOne

RotaOne for hotels, venues and events

Create shift patterns for days, nights and split shifts, for permanent, agency and temporary workers, and plan staffing and overtime within budget. Hours flow into payroll exports weekly or monthly, across every property you run.

Book a RotaOne DemoExplore RotaOne
RotaOne time and attendance software illustrated on a laptop, tablet and desktop: reports, a team member clocked in, and the weekly rota

  • Split shifts and functions planned

    Roll out patterns for days, nights and split shifts across the weeks ahead, then add ad-hoc shifts for weddings, conferences and functions. Drag and drop to move cover between departments, and colour coding shows the week at a glance.

  • Staffing planned against budget

    Set departmental budgets, compare planned against actual labour costs and forecast the weeks ahead, so overtime is planned rather than discovered. Costings cover a single hotel, a department or the whole group.

  • Shifts and leave in every pocket

    The self-service app gives staff complete oversight of their shifts and the hours they have worked. They pick up unfilled shifts, request overtime and book leave, so a fast-changing team can fill gaps without a round of phone calls.

  • Payroll ready, week after week

    Clockings from devices or the app become payroll exports in the format and frequency you choose, ready for weekly pay. Leave allowances can be fixed, variable or zero-hours based, and lateness and sickness are tracked alongside.

The RotaOne features that matter most

Musterd roll call and evacuation app illustrated on two smartphones: the live list of who is safe, and the site map with zones
Musterd

Musterd for guests, functions and night teams

When the alarm sounds at 3am or halfway through a wedding breakfast, Musterd shows your duty manager in real time which staff are safe, which are unsafe and where they were last seen, on a phone or tablet.

Book a Musterd DemoExplore Musterd

  • Every member of staff accounted for

    Housekeeping, kitchen, bar and agency staff who clocked in appear on one live roll call. Instant UNSAFE alerts show who has not reached the muster point, and you can text them directly, wherever they are in the building.

  • Resorts, parks and hotel groups

    Map large grounds, spas, lodges and outbuildings as zones, give each muster point its own team and use what3words to pinpoint locations. Group managers can oversee an incident at any property remotely.

  • Preparing for Martyn’s Law

    Hotels and venues where 200 or more people may be present at once can fall within the Terrorism (Protection of Premises) Act 2025, with an enhanced tier from 800 and at least 24 months before enforcement. Musterd supports your evacuation procedures and reports on each one.

The Musterd features that matter most

Customer success stories

Case studies

How organisations like yours run their workforce, and keep it safe, with Thinking Software.

View all case studies
  • The Kronen Collection logoHospitality & Events

    The Kronen Collection

    A curated collection of unique boutique hotels in stunning locations

    Employees
    300

  • Southbank Centre logoEntertainment & Leisure

    Southbank Centre

    Southbank Centre is a world-famous, multi-venue arts centre in London, with a dynamic year-round festivals programme and an inclusive ethos.

    Hosts
    200+
    Shifts a year
    30,000

    Reduced admin workload and enhanced accuracy of staff timekeeping and attendance data

  • Somerset Care logoHealth and Social Care

    Somerset Care

    The Somerset Care Group are one of the major care providers in Southern England and one of the largest not-for-profit care companies in the UK.

    Employees
    4,500
    Staff at each site
    70-80

    Payroll processing reduced from several hours to less than 2 hours weekly

  • Malmaison & Hotel du Vin logoHospitality & Events

    Malmaison & Hotel du Vin

    Whether it’s for their prime locations, their unique style or their memorable individuality, the Malmaison & Hotel du Vin brands are well-known.

    Staff across both brands
    3,000
    Hotels
    29

    “Huge increase in payroll efficiency, from breaks right through to managing start and end times”

Testimonials

What our customers say about RotaOne and Musterd

See more testimonials

“We’ve been using Thinking Software for several years now, and it’s been a game-changer for our business.”

Olympus Global logoTinaHR Manager, Olympus GlobalRotaOne
Industries

Time and Attendance for Every Sector

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Accreditations

Hosted on Microsoft Azure, certified to ISO 27001 and Cyber Essentials Plus, and registered with the Information Commissioner’s Office.

  • Microsoft Azure
  • Cyber Essentials Plus certified
  • Registered with the Information Commissioner's Office
  • ISO 27001 certified

Trusted by organisations worldwide

  • BM Foods
  • Cathay-Investments
  • Freshpeel
  • Glasgow Science Centre
  • Kingsley Healthcare
  • Lantor
  • Limar
  • Lincad
  • Markes International
  • Richard Whittaker
  • Senior Bird Bellows
  • Somerset Care
  • Steatite
  • North Ayrshire Council
  • APS Care Limited
  • The Kronen Collection
  • The Ardagh Group
  • Southbank Centre
  • Crealy Theme Park and Resort
  • Malmaison & Hotel du Vin
  • Holiday Inn
  • Parseq
  • Camino Healthcare
Book your demo

Which product would you like to see?

See RotaOne in action

Join organisations using RotaOne to run time and attendance, rotas, absence, HR and payroll more effectively. In a live walkthrough, a product specialist shows you how the system supports day-to-day workforce management and fits the processes you already have.

Learn more while you waitDownload the RotaOne BrochurePDF, 5.3 MB

  • Live 60-minute session

    A detailed walkthrough of the features that matter to your organisation.

  • Real-time dashboard

    See live attendance, rota updates and user actions as they happen.

  • Reporting showcase

    Explore key reports, how the data is generated and how it’s exported.

  • Automation in practice

    Watch rules, alerts and scheduling logic take care of routine work.

  • Expert guidance

    Put your questions to a product specialist who knows the system inside out, and ask about costs. No obligation.

RotaOne

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