“We’ve been using Thinking Software for several years now, and it’s been a game-changer for our business.”Read the full testimonial
Professional services
Support from the people who build it
We pride ourselves on leading the industry with the quality of our support. Call or email our support engineers, 8:30am to 5:30pm UK time, Monday to Friday, and every new customer gets a dedicated Implementation Manager.
- 98.4%
- complete customer satisfaction
- 8:30 to 5:30
- UK time, Monday to Friday
- In-house
- engineers who build the software
Get help now
Call a support engineer
Speak to the in-house team, 8:30am to 5:30pm UK time, Monday to Friday.
+44 (0) 1993 878 671
Post a ticket
Email the support portal and your ticket reaches an engineer who can answer it.
support@thinking-software.com
Start a remote session
When one of our engineers directs you to, open a TeamViewer session so they can see your screen.
Start session
Professional services
Support, implementation and training
SupportSupport that leads the industry
We pride ourselves on leading the industry with the quality of our support. Our team of dedicated support engineers is available by phone, or you can post a ticket on our support portal by email.
If required, we can offer remote support sessions through TeamViewer. If one of our engineers directs you to, start a remote session with the button below.
ImplementationA dedicated Implementation Manager
Fed up with being given a login and then being expected to work things out for yourself? Every new customer is assigned a dedicated Implementation Manager to assist them with the configuration and handover of the system.
TrainingTraining from a highly experienced team
After your system is up and running, if you would like additional training for your staff, our highly experienced training team can offer training at reasonable rates.
To discuss your training requirements, call us or email the training team.
The right team
Your enquiry goes straight to the people who can answer it
SupportQuestions and faults, answered by our support engineers.support@thinking-software.com 
TrainingTraining for new starters, managers and payroll teams.training@thinking-software.com 
SuppliesClocking terminals, cards and fobs.supplies@thinking-software.com 
FeedbackTell us what would make the software better.feedback@thinking-software.com
What customers say
All testimonialsRotaOne, in their own words
“I am writing this testimonial to express our utmost satisfaction with RotaOne, the cloud-based time and attendance software from Thinking Software.”
Read the full testimonial“I would definitely recommend RotaOne as a time and attendance system.”
Read the full testimonial
Accreditations
Hosted on Microsoft Azure, certified to ISO 27001 and Cyber Essentials Plus, and registered with the Information Commissioner’s Office.
Trusted by organisations worldwide
Book a demo
Not a customer yet? See the software, and meet the team behind it
Sixty minutes with a product specialist, using your rotas, your sites and your payroll.