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RotaOne and Musterd are built for the way IT and telecoms teams work: service desks around the clock, engineers out in the field and hybrid offices. Rotas, clockings and roll call share one set of data, so the people you schedule are the people you can account for.
Since 1994 we have built time and attendance for organisations that never fully close. IT and telecoms teams share that rhythm: service desks that run through the night, network operations centres, secure data halls and engineers who start the day at a customer’s door rather than an office.
Keeping services running means people on call, people on the road and people in secure buildings. These are the workforce and safety issues UK IT and telecoms employers face.
UK tribunals have found that standby can be working time under the Working Time Regulations 1998 where workers must respond fast, stay nearby and stay alert. On-call rotas need watching against the 48-hour average and rest breaks.
Night workers’ normal hours should average no more than eight in each 24, and they must be offered a free health assessment. Overnight service desk and network operations rotas need to respect both.
Field and network engineers often work alone, at height or in customers’ premises. HSE guidance says employers must assess the risks to lone workers and keep in touch with them, and falls from height remain a leading cause of workplace deaths.
UK data centres were designated Critical National Infrastructure in 2024. Data halls are access controlled and staffed around the clock, so in an evacuation you need to know exactly who is inside and who has already left.
Plan on-call and shift rotas, record time wherever people work and pass accurate hours to payroll. Every RotaOne feature is included, from the rota planner to payroll exports.
Create regular shift patterns and ad-hoc cover in seconds, automate future patterns and drag and drop shifts to move people between the service desk, the operations centre and the on-call list.
Record skills and qualifications, set minimum staffing levels for key people and receive under-staffing alerts, so every shift has someone able to handle a major incident.
Engineers clock in remotely in the app, with their location recorded by GPS, and check their schedules, breaks and overtime without calling the office.
Compare planned and actual hours and costs, keep an eye on overtime as it builds and send payroll exports that are complete, properly formatted and ready on time.
Shift PlanningManage your entire workforce with simple, flexible shift planning.Learn more
Staffing Levels & ComplianceMake sure the right staff, with the right skills, are in the right place at the right time.Learn more
Employee Self Service AppAn employee self-service app to improve workforce communications and build better teamwork.Learn more
Comprehensive ReportsEvery report your managers, HR and payroll teams need, ready in a few clicks.Learn more
Smart IntegrationsConnect RotaOne to the systems you already use, and let your data move on its own.Learn more
Staff Rota PlannerStaff rota planning software that helps cut your costs, boost your efficiency and build your team.Learn more
Musterd shows, at every moment, who is on site, who is off site and who is missing. Fire marshals work from smartphones, tablets or specialist devices, and you can oversee the incident remotely.
Clockings from facial recognition, fingerprint or RFID devices feed Musterd roll calls, so you start from who is actually inside, and anyone not yet confirmed safe is flagged UNSAFE.
Your operations or security lead can follow the incident remotely, see where responders are and text anyone still UNSAFE, even if they are off site themselves at the time.
Run roll calls across offices, exchanges and data centres from one system, set out zones on interactive site maps and keep a post-event report of each evacuation.
How organisations like yours run their workforce, and keep it safe, with Thinking Software.
Entertainment & LeisureSouthbank Centre is a world-famous, multi-venue arts centre in London, with a dynamic year-round festivals programme and an inclusive ethos.
Reduced admin workload and enhanced accuracy of staff timekeeping and attendance data
Health and Social CareThe Somerset Care Group are one of the major care providers in Southern England and one of the largest not-for-profit care companies in the UK.
Payroll processing reduced from several hours to less than 2 hours weekly
Hospitality & EventsWhether it’s for their prime locations, their unique style or their memorable individuality, the Malmaison & Hotel du Vin brands are well-known.
“Huge increase in payroll efficiency, from breaks right through to managing start and end times”
“We’ve been using Thinking Software for several years now, and it’s been a game-changer for our business.”
TinaHR Manager, Olympus GlobalRotaOne
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Waste Management & EnvironmentLearn moreHosted on Microsoft Azure, certified to ISO 27001 and Cyber Essentials Plus, and registered with the Information Commissioner’s Office.
Join organisations using RotaOne to run time and attendance, rotas, absence, HR and payroll more effectively. In a live walkthrough, a product specialist shows you how the system supports day-to-day workforce management and fits the processes you already have.
A detailed walkthrough of the features that matter to your organisation.
See live attendance, rota updates and user actions as they happen.
Explore key reports, how the data is generated and how it’s exported.
Watch rules, alerts and scheduling logic take care of routine work.
Put your questions to a product specialist who knows the system inside out, and ask about costs. No obligation.
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