Industries

Safe staffing, day and night, in health and social care

Care homes, nursing homes and specialist support services across the UK use our software to keep every shift covered, 24 hours a day. RotaOne puts the right people on the rota and pays them accurately, and Musterd shows who is in the building when an alarm goes off.

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24/7/365
around-the-clock cover: Skill mix
key roles set for every shift: Roll call
who is in the building tonight

Why Thinking Software

Working alongside care providers across the UK

Our customers include Somerset Care, one of the largest not-for-profit care companies in the UK, Kingsley Healthcare with its nursing, day and respite care, and Camino, which provides 24-hour care for adults with severe and enduring mental illness. Specialist dementia, learning disability and children’s residential services such as Fortava Healthcare, Desborough Care and Commonthread Group use it too.

Camino Healthcare: accurate payroll and fewer pay queries with RotaOne
Rotas built around residents, with many contracts and homes managed centrally
Hours from real clockings instead of signing-in books

Trusted in this sector by organisations including

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The challenges

The staffing realities of 24-hour care

Care never closes. Every shift needs enough people with the right skills, nights are run by smaller teams, and every hour worked, including overtime and travel between visits, has to be paid correctly.

01
Safe staffing under CQC Regulation 18
Providers in England must deploy sufficient numbers of suitably qualified, competent, skilled and experienced staff, and CQC expects staffing levels and skill mix to be reviewed as people’s needs change. Gaps in cover or lapsed training show at inspection.
02
Recruitment, retention and agency cost
Skills for Care reports that domestic recruitment and retention remain difficult, and new overseas recruitment of care workers closed in July 2025. Shortfalls are often filled with agency staff at premium rates, which strains budgets.
03
Evacuating residents at night
Many residents cannot leave unaided, so homes plan progressive horizontal evacuation and personal emergency evacuation plans. Government fire safety guidance says there must be enough staff for a speedy evacuation, which is hardest at night.
04
Paying every hour correctly
Overtime, enhancements and holiday for irregular hours all depend on accurate records, and in home care, travel between visits generally counts as working time for the National Minimum Wage. Pay errors erode trust in a workforce that is hard to replace.

RotaOne for round-the-clock care

Build rotas around your residents and the skill mix each shift needs, give staff the live rota on their phones, and replace signing-in books with real clockings. Overtime, breaks, lateness, sickness and holiday sit in one place, across every home.

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Every role covered, on every shift
Set minimum staffing levels for nurses, senior carers and other key roles, and get under-staffing alerts when a shift falls short. Colour coding and filters by home, unit or individual make gaps easy to spot before they reach the floor.
Training and registrations in date
Record each person’s skills and qualifications with expiry dates, from moving and handling to medication training and nurse registration, so you can see who is due a renewal and show a competent team.
The live rota on every phone
Staff see their shifts, pick up unfilled shifts, request overtime and book leave in the self-service app, so gaps can be offered to your own team before you call an agency. Handbooks and policies are there 24/7.
Accurate pay from real clockings
Biometric and RFID devices, or GPS clocking in the app, record the hours actually worked. Payroll exports are pre-calculated from real-time data, and planned against actual reports show where overtime and extra cover are costing you.

The RotaOne features that matter most

Musterd for care homes and residential services

In a fire, your night team needs to know at once who is in the building, who is responding and who is unaccounted for. Musterd gives them that picture live, on a phone or tablet, and keeps a record for your fire risk assessment reviews.

Book a Musterd Demo Explore Musterd

A roll call for the night shift
With fewer people on duty overnight, every pair of hands matters. Musterd shows which staff are on site, safe or unsafe in real time, and responder location tracking shows where your responders are as they move residents to safety.
People who need help, flagged
Musterd flags disabled personnel who need assistance, so responders know who to reach first. Anyone still marked unsafe can be texted directly, and the roll call keeps working in the dark.
Evidence for every drill
Post-event compliance reports record each drill and evacuation across all your homes, supporting regular reviews of your fire risk assessment and evacuation plans. Remote incident oversight lets a regional manager follow events live.

The Musterd features that matter most

Customer success stories

Case studies

How organisations like yours run their workforce, and keep it safe, with Thinking Software.

View all case studies

Health and Social Care
APS Care Limited
Provides residential and specialist care, including dementia, mental health, and respite services
Staff across the homes
125
Care homes
3
Entertainment & Leisure
Southbank Centre
Southbank Centre is a world-famous, multi-venue arts centre in London, with a dynamic year-round festivals programme and an inclusive ethos.
Hosts
200+
Shifts a year
30,000
Reduced admin workload and enhanced accuracy of staff timekeeping and attendance data
Health and Social Care
Somerset Care
The Somerset Care Group are one of the major care providers in Southern England and one of the largest not-for-profit care companies in the UK.
Employees
4,500
Staff at each site
70-80
Payroll processing reduced from several hours to less than 2 hours weekly
Hospitality & Events
Malmaison & Hotel du Vin
Whether it’s for their prime locations, their unique style or their memorable individuality, the Malmaison & Hotel du Vin brands are well-known.
Staff across both brands
3,000
Hotels
29
“Huge increase in payroll efficiency, from breaks right through to managing start and end times”

Testimonials

What our customers say about RotaOne and Musterd

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“We’ve been using Thinking Software for several years now, and it’s been a game-changer for our business.”

TinaHR Manager, Olympus GlobalRotaOne

Accreditations

Hosted on Microsoft Azure, certified to ISO 27001 and Cyber Essentials Plus, and registered with the Information Commissioner’s Office.

Trusted by organisations worldwide

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Which product would you like to see?

See RotaOne in action

Join organisations using RotaOne to run time and attendance, rotas, absence, HR and payroll more effectively. In a live walkthrough, a product specialist shows you how the system supports day-to-day workforce management and fits the processes you already have.

Learn more while you waitDownload the RotaOne BrochurePDF, 5.3 MB

Live 60-minute session
A detailed walkthrough of the features that matter to your organisation.
Real-time dashboard
See live attendance, rota updates and user actions as they happen.
Reporting showcase
Explore key reports, how the data is generated and how it’s exported.
Automation in practice
Watch rules, alerts and scheduling logic take care of routine work.
Expert guidance
Put your questions to a product specialist who knows the system inside out, and ask about costs. No obligation.

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Safe staffing, day and night, in health and social care

Working alongside care providers across the UK

The staffing realities of 24-hour care

Safe staffing under CQC Regulation 18

Recruitment, retention and agency cost

Evacuating residents at night

Paying every hour correctly

RotaOne for round-the-clock care

Every role covered, on every shift

Training and registrations in date

The live rota on every phone

Accurate pay from real clockings

The RotaOne features that matter most

Musterd for care homes and residential services

A roll call for the night shift

People who need help, flagged

Evidence for every drill

The Musterd features that matter most

Case studies

APS Care Limited

Southbank Centre

Somerset Care

Malmaison & Hotel du Vin

What our customers say about RotaOne and Musterd

Time and Attendance for Every Sector

Accreditations

Trusted by organisations worldwide

Which product would you like to see?

See RotaOne in action

Live 60-minute session

Real-time dashboard

Reporting showcase

Automation in practice

Expert guidance