Legal & Professional ServicesParseq
Parseq provides multi-channel services to help organisations acquire new customers, retain market share and improve operational efficiency.
- Usual headcount
- 200
- At census peak
- 1,200
Industries
Time, leave and safety for professional services
We work with law firms, accountants and business services providers, so we know how fee earners, support teams and flexible working fit together. RotaOne records the hours and leave, and Musterd accounts for everyone in the office when the alarm sounds.
- Flexible
- hours and hybrid days recorded
- One app
- leave, absence and hours together
- Real time
- who is in the office, for roll call
Why Thinking Software
Working with firms that bill for their time
Our customers here include BHP, an accounting and business advisory firm, and Kenneth Navas Barristers & Solicitors, a Gibraltar firm providing services from advocacy to legal advice. Parseq, which provides multi-channel services that help organisations acquire customers and improve operational efficiency, uses RotaOne.
- Attendance out of spreadsheets and inboxes
- One record of hours, holiday and absence
- Records managers, HR and payroll can all rely on
The challenges
What professional firms are dealing with
Client deadlines, flexible working and new record-keeping duties all land on the same people. These challenges are common across UK legal and professional services firms.
- 01
A long-hours culture
LawCare’s Life in the Law research found high levels of burnout across the legal profession, with heavy workloads and long hours linked to higher scores. Firms need a clear view of the hours people actually work, not just the hours they bill.
- 02
Opt-outs still need records
Under the Working Time Regulations 1998, employers must keep records adequate to show compliance with the 48-hour weekly limit, including who has opted out. Long weeks for fee earners make that hard to keep by hand.
- 03
Flexible working is a day-one right
Since April 2024 employees can request flexible working from their first day and make two requests a year, and holiday records must now be kept for six years. Hybrid patterns, part-time hours and leave all need tracking accurately.
- 04
Shared buildings and late nights
Many firms occupy floors of shared office buildings, with people working late or alone. The responsible person for fire safety must plan everyone’s escape, including people with limited mobility, which is harder when attendance changes daily.
RotaOne for legal and professional services
Hours, holiday, absence and payroll data in one app, for fee earners, secretaries and support teams alike. Staff manage their own requests, and every feature comes in one price.
Hours worked, not guessed
Clock in at a device or in the app and report total hours by person, team or office, so long weeks show up early rather than surfacing as a wellbeing problem months later.
Self-service for busy people
Staff book annual leave, check their own records and read handbooks in the app, at any time. Managers approve requests in one place instead of searching through emails.
Leave rules applied for you
Set allowances that are fixed, variable or zero-hours based, and employees can only request the leave they are entitled to, so part-time and flexible patterns stay fair and accurate.
Absence trends spotted early
RotaOne highlights trends in illness and absence, keeps employee records and paperwork securely in the cloud and lets line managers record incidents, all alongside the time data.
The RotaOne features that matter most
- Employee Self Service AppAn employee self-service app to improve workforce communications and build better teamwork.Learn more
Annual Leave PlannerEasily configure, track and manage annual leave, no matter how complex your holiday policies.Learn more
Absence ManagementRotaOne makes absence management flexible, simple and clear, whatever sort of absence you need to manage.Learn more- Core HROnboarding, forms, documents, contact details and absence, together on one employee record.Learn more
Smart IntegrationsConnect RotaOne to the systems you already use, and let your data move on its own.Learn more
Musterd for your offices
Hybrid attendance means the office is rarely the same two days running. Musterd shows who is on site, who is off site and who is missing, and fire wardens confirm people safe on their phones.
A list that matches today
Musterd works from live attendance, so the roll call reflects who actually came in, including the partner working late on a deal. Anyone not yet accounted for is flagged UNSAFE.
No one left on the fifth floor
Flag colleagues who need help to evacuate, so wardens know who to reach first, and text anyone still UNSAFE to find out where they are and whether they need assistance.
Every office, one view
Run roll calls across all your offices, oversee each incident remotely and keep a post-event report of every evacuation for your fire safety records.
The Musterd features that matter most
Customer success stories
View all case studiesCase studies
How organisations like yours run their workforce, and keep it safe, with Thinking Software.
- Legal & Professional Services
Entertainment & LeisureSouthbank Centre
Southbank Centre is a world-famous, multi-venue arts centre in London, with a dynamic year-round festivals programme and an inclusive ethos.
- Hosts
- 200+
- Shifts a year
- 30,000
Reduced admin workload and enhanced accuracy of staff timekeeping and attendance data
Health and Social CareSomerset Care
The Somerset Care Group are one of the major care providers in Southern England and one of the largest not-for-profit care companies in the UK.
- Employees
- 4,500
- Staff at each site
- 70-80
Payroll processing reduced from several hours to less than 2 hours weekly
Hospitality & EventsMalmaison & Hotel du Vin
Whether it’s for their prime locations, their unique style or their memorable individuality, the Malmaison & Hotel du Vin brands are well-known.
- Staff across both brands
- 3,000
- Hotels
- 29
“Huge increase in payroll efficiency, from breaks right through to managing start and end times”
Testimonials
See more testimonialsWhat our customers say about RotaOne and Musterd
“We’ve been using Thinking Software for several years now, and it’s been a game-changer for our business.”
TinaHR Manager, Olympus GlobalRotaOneIndustries
Time and Attendance for Every Sector
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Accreditations
Hosted on Microsoft Azure, certified to ISO 27001 and Cyber Essentials Plus, and registered with the Information Commissioner’s Office.
Trusted by organisations worldwide
Book your demo
Which product would you like to see?
See RotaOne in action
Join organisations using RotaOne to run time and attendance, rotas, absence, HR and payroll more effectively. In a live walkthrough, a product specialist shows you how the system supports day-to-day workforce management and fits the processes you already have.
Live 60-minute session
A detailed walkthrough of the features that matter to your organisation.
Real-time dashboard
See live attendance, rota updates and user actions as they happen.
Reporting showcase
Explore key reports, how the data is generated and how it’s exported.
Automation in practice
Watch rules, alerts and scheduling logic take care of routine work.
Expert guidance
Put your questions to a product specialist who knows the system inside out, and ask about costs. No obligation.
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