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Case study

The Kronen Collection logo
Hospitality & Events

The system

RotaOne logo

Project: The Kronen Collection

A curated collection of unique boutique hotels in stunning locations

300
Employees

Chapter 1 of 4

Client Overview

The Kronen Collection is a handpicked group of distinctive hotels, each offering a unique experience in some of the country’s most picturesque locations. From the elegance of Jesmond Dene House to the charm of the lake-land inspired Borrowdale Gates, the historic allure of The Crown Hotel, and the panoramic seaside views of The Kilbirnie, each property perfectly balances boutique luxury with warmth and personal service. While united under The Kronen Collection, every hotel maintains its own independent character, creating a personalised, memorable experience for every guest.

Employees: Approximately 300 across four properties

Chapter 2 of 4

The Challenge

The Kronen Collection began its journey with Thinking Software at The Crown Hotel in Wetheral. The hotel had been using Rota Horizon since 2020 and successfully migrated to RotaOne, Thinking Software’s modern cloud-based workforce management system, in 2022.

Rota Horizon, Thinking Software’s trusted on-premise solution, had served the hotel well for many years. However, the shift to RotaOne’s cloud platform offered greater flexibility, visibility, and scalability.

Over the following years, three additional hotels transitioned to RotaOne. These properties had relied on paper-based rotas and manual timesheets, resulting in inconsistent processes, limited oversight, and time-consuming payroll preparation.

The challenge was to unify all properties under one scalable system that could modernise operations and support group-wide visibility

Chapter 3 of 4

The Solution: RotaOne

Rolling out RotaOne across all sites enabled The Kronen Collection to:

• Centralise workforce management under one cloud-based platform • Retain existing fingerprint and fob hardware • Gain real-time oversight of staff rotas, attendance, and labour costs • Access powerful reporting tools for payroll, compliance, and holiday management

“Once we started using it, it was really self-explanatory. It’s easy to work with.” — Kirsty Connelly

Chapter 4 of 4

Results & Benefits

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Accurate Time Tracking • Biometric scanning reduced manual errors • Audit trails quickly flagged missing data

Smarter Scheduling & Budget Control • Live labour cost tracking during rota creation • Colour-coded tools for staff availability and holiday planning

Efficient Reporting • Quick CSV/PDF exports simplify payroll processes • Automated alerts for compliance and minimum wage tracking

Responsive Support • Prompt, knowledgeable support from the Thinking Software team • Helpful documentation and custom report assistance

“The support team are great — they send exactly what I need, fast.” — Kirsty Connelly

Customer success stories

Other organisations that run their workforce with Thinking Software, in their own words.

View all case studies
  • Malmaison & Hotel du Vin logoHospitality & Events

    Malmaison & Hotel du Vin

    Whether it’s for their prime locations, their unique style or their memorable individuality, the Malmaison & Hotel du Vin brands are well-known.

    Staff across both brands
    3,000
    Hotels
    29
  • Holiday Inn logoHospitality & Events

    Holiday Inn

    The Holiday Inn provide comfortable, stylish guest rooms alongside their art deco-style grill room restaurants offering fine-dining and relaxing inspire leisure clubs.

  • Skene House logoHospitality & Events

    Skene House

    Since 1979 Skene House HotelSuites have offered the unique combination of luxury serviced apartments with hotel services, in Aberdeen city centre.

    Staff across the two businesses
    185
Why us

Why organisations choose Thinking Software

  • Built and supported in-house

    Our products are developed in-house by our own software engineers. User experience, simplicity and flexibility are at the heart of our applications, and you deal with the people who make them.

  • A personalised approach

    Every organisation is different. We tailor the system to your goals and requirements, whether you are automating time tracking on one site or rolling out across an enterprise.

  • Service at every stage

    We provide customer service at each stage of the project journey, from initial consultation and implementation through to ongoing support and training.

  • Continuous investment

    We keep investing in our products, so our customers have the tools they need to stay competitive as their workplaces change.

Accreditations

Hosted on Microsoft Azure, certified to ISO 27001 and Cyber Essentials Plus, and registered with the Information Commissioner’s Office.

  • Microsoft Azure
  • Cyber Essentials Plus certified
  • Registered with the Information Commissioner's Office
  • ISO 27001 certified

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