The Council employs over 6,500 staff across departments including Education, Communities, Housing, Health & Social Care, and Economic Development. Services include schools, social care, housing support, transport, environmental protection, and leisure facilities.
Case study
The system
Project: North Ayrshire Council
North Ayrshire Council is the local authority responsible for delivering public services across the North Ayrshire area in Scotland, including mainland towns and the islands of Arran and Cumbrae.
- 6,500
- Staff across the council
Chapter 1 of 8
Employees and Structure
Chapter 2 of 8
Key Challenges
Managing schedules and timesheets manually was slow and labour-intensive, creating extra pressure on administrative teams.
Chapter 3 of 8
The Search for a Solution
The Council had successfully used Rota Horizon, Thinking Software’s earlier workforce management system, for many years. When internal IT support for Horizon was no longer available, North Ayrshire Council partnered with Thinking Software to transition to the cloud-based RotaOne, ensuring a seamless upgrade and uninterrupted service delivery.
Chapter 4 of 8
How RotaOne Helped Address These Challenges
Implementing RotaOne has helped empower staff through self-service, allowed integration with payroll, and enabled the Council to continue using software they were already familiar with to schedule staff effectively and efficiently.
Chapter 5 of 8
Main Benefits for North Ayrshire Council
The Council originally used Rota Horizon to manage staff scheduling across its community centres, but limitations in IT support prompted a move to the cloud-based RotaOne. This transition has significantly improved operations.
Overall, RotaOne has proven to be a reliable, user-friendly solution that enhances operational efficiency while supporting staff.
Chapter 6 of 8
Support & Experience
Support has been excellent — the team is approachable and always willing to help.” Recommendation: Yes, without hesitation.
Chapter 7 of 8
In Summary
We love working with Thinking Software, and we wouldn’t hesitate to recommend them to any business looking to save time and money.
Chapter 8 of 8
Short Testimonial
Could this be your organisation?
See RotaOne or Musterd working with your own rotas and sites.
Book a demoor call +44 (0) 1993 878 671Transitioning from Thinking Software’s Rota Horizon to the cloud-based RotaOne has transformed how we manage staffing across our community centres. The self-service feature empowers staff to request annual leave easily, and payroll integration has eliminated manual timesheets. RotaOne is a reliable, user-friendly solution that improves efficiency and enhances the staff experience.
Joanne Redmond, North Ayrshire Council
