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Case study

Markes International logo
Manufacturing & Packaging

The system

RotaOne logo

Integrated with

Paxton logo

Project: Markes International

Develops and supplies advanced scientific instruments for environmental, pharmaceutical, and industrial analysis

180
People employed
1997
Year established

Chapter 1 of 7

About the Business

Established in 1997, Markes International is a global manufacturer and supplier of specialist analytical instrumentation, accessories, supplies, and consumables that enhance the sensitivity and application scope of GC–MS. Their products help analysts worldwide detect trace-level volatile and semi-volatile organic compounds (VOCs and SVOCs) in solids, liquids, and gases.

Markes International employs over 180 people worldwide, with the majority based in the UK, and additional teams operating across the USA, Germany, Canada, China, Malaysia, and Singapore.

Chapter 2 of 7

Challenge

Markes International operates a 9-day fortnight, but their previous time & attendance (T&A) provider could not support an hourly annual leave system. This resulted in significant admin burdens, as HR had to manually track hours. The system also lacked visibility, making it harder for managers to know when their team members were on-site or on leave (annual, flexi, etc.).

Additionally, the legacy system had become overly complex due to multiple bolt-on features. It tried to do everything but did nothing particularly well. It also lacked mobile functionality, which was critical for production staff who don’t regularly use PCs. Integration with their existing Paxton Net2 security system was also missing, leading to frequent missed or inaccurate clock-ins.

Legislative requirements for the team in the US meant that a monthly annual leave accrual was a necessity for us, which could not be supported through our previous T&A system.

Chapter 3 of 7

The Solution

To address these issues, Markes International implemented RotaOne, prioritising:

• Simplicity and reliability. • A mobile-friendly user interface. • Integration with Paxton Net2 to support automated clock-ins.

With RotaOne, the team now uses far more features than before. While the initial setup had a learning curve, day-to-day operations are now much smoother. The mobile app in particular has been a standout success—staff can plan, book, and cancel leave directly from their phones.

The Paxton Net2 integration means clock-ins are now automatic and passive—no more forgotten check-ins or outdated manual processes.

We have found a workable solution for the US team leave accrual, and RotaOne is capable of managing this with administrative input and manual maintenance.

Chapter 4 of 7

Key Benefits

• Reduction in admin workload for HR and team managers (still some heavy lifting from us, especially for the US team requirements & sickness absence management, but it is easier to use!).

• Improved staff visibility for planning and coverage.

• Effortless leave management via the mobile app.

• Accurate, automatic attendance tracking through Paxton Net2.

• Simplified, user-friendly experience for all staff.

Chapter 5 of 7

Customer Support

A world away from our experiences with UKG — the set-up stage was brilliant. We were given as many, or as few, calls as needed to tailor the system to our needs. Suggestions are actually listened to and implemented. The ticket system is efficient, and responses are quick and helpful.

A breath of fresh air in terms of simplicity and customer-experience.

Chapter 6 of 7

Recommendation

Markes International highly recommends RotaOne to any organisation looking to simplify and streamline their workforce management systems.

Chapter 7 of 7

Testimonial

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“Since switching to RotaOne, our day-to-day operations at Markes International have been transformed. With our 9-day fortnight and globally diverse workforce, managing time and attendance used to be a logistical challenge—manual tracking and clunky systems were the norm. RotaOne’s intuitive mobile app has made planning, booking, and cancelling leave effortless, while its seamless integration with our Paxton Net2 security system means clocking in is automatic and hassle-free.

The improvement in team visibility has significantly reduced the administrative burden, allowing managers to easily see who’s in the office and who’s on leave. Moreover, the exceptional support from the Thinking Software Support Team—prompt, accommodating, and proactive in implementing our suggestions—has been a breath of fresh air in customer experience.

We highly recommend RotaOne for any organization looking to simplify and streamline their workforce management.”

Harvey Mathewson HR Advisor, Markes International

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Why us

Why organisations choose Thinking Software

  • Built and supported in-house

    Our products are developed in-house by our own software engineers. User experience, simplicity and flexibility are at the heart of our applications, and you deal with the people who make them.

  • A personalised approach

    Every organisation is different. We tailor the system to your goals and requirements, whether you are automating time tracking on one site or rolling out across an enterprise.

  • Service at every stage

    We provide customer service at each stage of the project journey, from initial consultation and implementation through to ongoing support and training.

  • Continuous investment

    We keep investing in our products, so our customers have the tools they need to stay competitive as their workplaces change.

Accreditations

Hosted on Microsoft Azure, certified to ISO 27001 and Cyber Essentials Plus, and registered with the Information Commissioner’s Office.

  • Microsoft Azure
  • Cyber Essentials Plus certified
  • Registered with the Information Commissioner's Office
  • ISO 27001 certified
Our products

The systems behind this story

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